Presidency Unveils Platform For Citizens’ Feedback

On Monday, the Presidency introduced the Citizens’ Delivery Tracker, aiming to establish a robust communication channel between citizens and the government regarding the Bola Tinubu administration’s eight key focus areas.

Hadiza Bala-Usman, the President’s Special Adviser on Policy and Coordination, made this announcement during the launch event in Abuja. She mentioned that the platform is currently accessible through a web link ( and will later be available as a downloadable app. Bala-Usman noted that the unveiling marks the culmination of several months of preparation since Tinubu announced the intention for ministerial assessment at a Cabinet Retreat last November.

The process involved extensive engagement with Ministries, Departments, and Agencies over six weeks to establish key performance indicators.

The eight priority areas include economic reform, national security, agriculture, energy, infrastructure, education, health, social investment, diversification, and governance improvement. Bala-Usman also emphasized the government’s commitment to citizen engagement, as previously mentioned in an interview on TVC in October.

“We’re going to deploy an application, a software where citizens are able to report back on project-based deliverables that the federal government has committed to doing within the period to 2024,” she explained.

Detailing the process at the time, she said, “We sat with the Office of the Secretary to the Government of the Federation. We have worked effectively to define exactly the deliverables for each ministry.

“And those deliverables are also deliverables that I mentioned cascade to the agencies of government. So, for example, you have the sectoral deliverables for a sector in health, and everything that is contained within the value chain or the ecosystem within that sector will be contained within the deliverables.

“Those deliverables are translated into key performance indicators for the respective ministries. Once you have your key performance indicators, you’re able to clearly understand what your deliverables are over the period of the four years of the administration.”

By late January, over 140 officials were enlisted to monitor and evaluate the performance of federal ministries, departments, and agencies in anticipation of the initial assessment scheduled for the end of the month.

These officials participated in the third technical retreat for delivery desk officers of federal ministries, focusing on the execution of presidential priorities and ministerial objectives. The retreat took place in Uyo, the capital of Akwa Ibom State, starting on Wednesday, the 24th of that month. They were selected from a total of 35 federal government ministries, departments, and agencies.


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