The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited over numerous complaints from passengers nationwide regarding the airline’s failure to refund ticket fares, even in cases where flights were cancelled by the airline itself. This development was announced in a statement issued in Abuja by the Commission’s Director of Corporate Affairs, Mr. Ondaje Ijagwu, and made public on Monday. Ijagwu noted that if the allegations are confirmed, Air Peace’s actions would violate Sections 130(1)(a) and (b) and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018. These sections affirm consumers’ rights to timely refunds when prepaid services, such as flight bookings or reservations, are not delivered due to the service provider’s failure. The provisions are intended to promote fair business practices and protect consumers from unjust, unfair, or unreasonable treatment. Through a formal notice dated June 13, 2025, the Commission, invoking Sections 32 and 33 of the FCCPA, has directed Air Peace to appear at its Abuja headquarters on Monday, June 23, 2025. The agency’s spokesman said, ”Specifically, Section 33(3) of the FCCPA mandates compliance, and failure attracts severe sanctions including fines or imprisonment, and the airline is further directed to produce documentary evidence including a complaint log for refunds over the past twelve (12) months, total records of processed refunds to date, list of cancelled flights on all routes within the past twelve (12) months, and remedial actions taken to mitigate consumer hardship resulting from cancelled flights.” Recall that in December 2024, the FCCPC had commenced enquiries into separate allegations of exploitative ticket pricing, including substantial price hikes for advance bookings on certain domestic routes by Air Peace. In response, the airline instituted legal proceedings seeking to restrain the Commission from continuing its inquiry. This is an entirely different matter. “The FCCPC remains committed to enforcing the provisions of the FCCPA (2018) and holding service providers accountable and ensuring that consumers, including airline passengers, are protected from exploitative or unfair market practices.” Ijagwu added.